This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.novawaycoachingandconsulting.com and the subsequent coaching process.
By providing us with your data, you warrant to us that you are over 18 years of age
WHAT DATA DO WE COLLECT ABOUT YOU AND HOW IT IS TREATED
Personal data means any information capable of identifying an individual. We may process the following data about you:
Information about you when you register an interest in our products or services via our website.
We process this data for the purposes of communicating with you, arranging appointments, record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests, which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Our website is hosted on the Wix.com platform. Wix.com provides users with the online platform that allows businesses to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Data about how you use our website
We process your data to operate our website and make sure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
We collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, contests and special offers, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
If you have consented to be contacted in this way, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes by unsubscribing.
Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We need to collect the following sensitive data about you in order to provide you with the coaching you have requested from us, and to be compliant with our insurance policy.
Session Data – If you take part in an introductory session or a subsequent coaching session with us, then you will be required to acknowledge that we will take notes relating to our conversation during the session. These notes may contain sensitive data that you share with us during a session.
The notes will be processed and retained by us by on the grounds of legitimate interests, which in this case are to provide a high level of coaching services.
We will also retain the notes on the grounds of legal obligation and Article 9, Paragraph 2 (f) of GDPR which states that sensitive data can be processed when it is necessary for the establishment, exercise or defence of legal claims. Notes must be taken and retained for at least seven years for insurance purposes.
Handwritten notes will be stored in a locked cabinet and subsequently digitised, and the paper copies then shredded.
Session notes may also be emailed to you for your record. This means that your sensitive data will be processed by our email provider and hosting company.
From time to time you may be asked to provide feedback or a testimonial. Your responses will be processed on the grounds of legitimate interests, which in this case are to provide a high level of coaching services. Testimonials may be published on our website with your consent.
On occasion we may request your permission to record a session. This will be for our own review of the session, or to be played to supervisors for assessment/accreditation purposes. This data will be processed on the grounds of legitimate interests, which in this case is to obtain accreditation or to develop our own coaching skills. The recorded sessions will be deleted once they are no longer required.
Communication Data – If you communicate sensitive data to us through other means (such as email), we will retain that data on the grounds of legitimate interests, legal obligation and Article 9, Paragraph 2 (f) of GDPR , in the same manner as the consultation data above.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary and permitted by law.
HOW WE COLLECT YOUR PERSONAL DATA
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us, or third parties, to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases of good and services, etc.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT, backup and system administration services
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities
Third parties to whom we sell, transfer, or merge parts of our business or our asset
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
As an individual whose personal data is processed by us you have rights which have come into effect with new GDPR regulations from 25th May 2018. Your rights are explained in detail at
If, at any time you want to verify, update or amend your personal data or if you have a query about the processing of your personal data please contact us.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (ICO) on https://ico.org.uk/concerns.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
EMBEDDED CONTENT FROM OTHER WEBSITES
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
There are two types of cookies:
Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.